Incident Management is the process of responding to and resolving IT service disruptions.

 Key components:
 1. **Detection:**
    - Monitoring alerts
    - User reports
    - Automated detection

 2. **Response:**
    ```yaml
    Initial Response:
      - Acknowledge incident
      - Assess severity
      - Notify stakeholders

    Resolution:
      - Investigate root cause
      - Apply fix
      - Verify solution
    ```